Privacy Policy

1. Introduction

Welcome to Luccas Netoo Hand Doctor ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience while using our game. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile game application.

By downloading, installing, or using Luccas Netoo Hand Doctor, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our game.

This Privacy Policy applies to all users of our game, including children under the age of 13. We take children's privacy seriously and comply with applicable laws, including the Children's Online Privacy Protection Act (COPPA).

2. Information We Collect

We may collect and process the following types of information:

• Device Information: We may collect information about your mobile device, including device model, operating system version, unique device identifiers, mobile network information, and device settings.
• Usage Data: We collect information about how you interact with our game, including gameplay statistics, progress data, achievements, level completion, and feature usage patterns.
• Log Information: When you use our game, we may automatically collect certain information such as IP address, access times, game crashes, and performance data to help us improve the game experience.
• Advertising Identifiers: We may collect advertising identifiers (such as IDFA on iOS) to provide personalized advertisements and measure ad performance. You can opt out of personalized advertising through your device settings.
• Purchase Information: If you make in-app purchases, we may collect transaction information such as purchase history, payment method, and purchase amount. This information is processed securely through the App Store.
• Location Data: We may collect approximate location data based on your IP address to provide localized content and comply with regional regulations. We do not collect precise location data.
• Diagnostics Data: We may collect diagnostic information such as crash reports, performance metrics, and error logs to help us identify and fix technical issues.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our game services and user experience
• To personalize your gaming experience and deliver relevant content and features
• To analyze game performance, identify technical issues, and optimize gameplay
• To display advertisements and measure their effectiveness
• To process in-app purchases and manage transactions
• To prevent fraud, abuse, and ensure game security
• To comply with legal obligations and enforce our terms of service
• To respond to your inquiries, comments, and support requests
• To send you important updates about the game, including new features and content

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as analytics providers, advertising networks, cloud storage services, and payment processors. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Advertising Partners: We may share anonymized or aggregated data with advertising partners to deliver relevant advertisements. We do not share personally identifiable information for advertising purposes without your consent.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Third-Party Services

Our game may integrate with third-party services, including advertising networks, analytics providers, social media platforms, and payment processors. These services may collect information about you in accordance with their own privacy policies. We encourage you to review the privacy policies of these third-party services.

We use third-party advertising services that may use cookies, web beacons, and similar technologies to collect information and deliver personalized advertisements. You may opt out of personalized advertising through your device settings (iOS: Settings > Privacy > Apple Advertising > Personalized Ads).

Our game may also use analytics services to help us understand how users interact with our game. These services may collect information such as how often you use the game, which features you use, and performance data. This information is used to improve our game and user experience.

In-app purchases are processed through the App Store, and payment information is handled by Apple in accordance with their privacy policy. We do not have access to your payment details.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. While we strive to protect your information, you acknowledge that you provide information at your own risk.

If you believe that your information has been compromised, please contact us immediately using the contact information provided in this Privacy Policy.

7. Children's Privacy

Luccas Netoo Hand Doctor is designed to be family-friendly and suitable for children. We take children's privacy seriously and comply with applicable laws, including the Children's Online Privacy Protection Act (COPPA) in the United States.

We do not knowingly collect personal information from children under the age of 13 without parental consent. If we discover that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the contact information provided in this Privacy Policy, and we will delete such information from our systems.

Parents and guardians can review, request deletion of, or refuse further collection of their child's information by contacting us. We will verify the identity of the requesting parent or guardian before processing such requests.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to and receive a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information, subject to certain exceptions
• Portability: Request transfer of your information to another service provider
• Opt-Out: Opt out of certain data processing activities, including personalized advertising
• Withdraw Consent: Withdraw consent where processing is based on consent
• Object to Processing: Object to certain types of data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

You can also manage your privacy preferences through your device settings. For iOS devices, you can control advertising tracking and data collection through Settings > Privacy.

9. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer needed for these purposes, we will securely delete or anonymize it. However, we may retain certain information for longer periods if required by law or for legitimate business purposes, such as fraud prevention or dispute resolution.

If you request deletion of your information, we will delete it within a reasonable timeframe, subject to any legal or operational requirements that may prevent immediate deletion.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our game, you consent to the transfer of your information to these countries.

We take appropriate measures to ensure that your information receives an adequate level of protection in the countries where it is processed. This may include using standard contractual clauses or other mechanisms approved by applicable data protection laws.

If you are located in the European Economic Area (EEA) or the United Kingdom, your information may be transferred outside the EEA/UK. We will ensure that such transfers comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we may also notify you through the game or by email if you have provided us with your email address. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the game after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the game and may request deletion of your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to addressing your concerns and will respond to your inquiries within a reasonable timeframe.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information we have collected from you
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section above.

14. European Privacy Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section above.